October 7, 2020
Dear Ticket Purchasers
THANK YOU for your continued support and patience regarding your refund.
As you may know, Ticket Rocket did not fulfill their obligation to refund customers on or before August 22, 2020 as outlined in their communications and correspondence with you and with us at Mosaic Place. This is extremely disappointing and frustrating for you our valued customers and disheartening for us here at Mosaic Place.
As a result, on September 8, 2020 Moose Jaw City Council passed the motion to provide all affected Ticket Purchasers, who have not received a refund, a gift card to Mosaic Place of equal value to their purchase. While it isn’t the same as seeing ZZ Top or High Valley take the stage or watching your favorite team win in the final few minutes of a home game, events will return and we look forward to seeing you in your seats!
The Gift Cards can be used for any ticketed event at Mosaic Place, whether you’re a hockey fan or want to wait for the next big event - it is yours to use as you wish!
We understand the process has been long and are keeping the Gift Card process simple. Please complete the City of Moose Jaw “Affidavit of Ticket Purchaser” and submit to Mosaic Place before December 31, 2020.
We look forward to seeing you at the Mosaic Place.
The Mosaic Place Team